Free support for registered products
First of all: If you have technical questions concerning a product, please consult the installation manual. The reference manual clarifies all questions for the operation of a product. Do not miss to read the newest information in the update information or "Readme" files. Our free support hotline will be at your disposal, if the documentation should not deliver answers for once. After the purchase date MusicNetwork AG offers free telephone support to the buyers of products of the brands M-Audio, Native Instruments, RME, Samplitude, MXL and Friend-Chip during the duration of one year.Registration needed
This free support requires an on-line registration and an additional proof of purchase (copy of purchase voucher, invoice) either by post or by fax to the following address:MusicNetwork AG
Lerzenstrasse 8
8953 Dietikon
Fax 044 454 20 35
Customers will be authorised to contact the free support hotline only after the entry of the purchase voucher. Customers who have not registered their product with us do not qualify for free support! The free support hotline is available weekdays from 9.30 to 12 and from 13 to 17.30 by telephone at number 044 454 20 30.
Support for Logic Pro
Support inquiries for Logic Pro, Logic Express and Apple products in general are answered only on toll number 0900 104 155 (charge 2 Fr./min).Get additional 12 months guarantee period
All brands distributed in Switzerland by MusicNetwork AG are known for products of best quality, which have a guarantee period of twelve months in case of malfunction after purchase.Customers can get additional 12 months guarantee period, if they register their new products with MusicNetwork AG. This requires an easy registration process on the web.